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Frequently Asked Questions

FAQ

Picture to painting order process

How much does it cost to have my photo painted?
The pricing depends on several factors from size, framing, amount of figures and if you include the express service during the actual order process. To get a first idea please visit our price page and check the size and figure count then add on a frame if required.

How do I place an order?
The Order process for a portrait painting on canvas is very simple. To receive your Custom Art Portrait just follow the 3 simple steps:

1. Upload photos or send via e-mail
2. select size
3. Select rolled in a tube, gallery wrap (stretched canvas) or framed
Finished!

What sizes do you offer?
Currently we offer sizes:
12"x16", 16"x20", 20"x24", 24"x36", 30"x40", 36"x48", 48"x72"

Do you offer custom sizes?
Yes! please contact us with the required dimensions.

How do I submit my photo for painting?
You can submit your photo on the order page by clicking on 'upload image'. During this process you may have to wait a few minutes depending on the size of the file you are trying to upload. If the image you are trying to upload is over 8MB or if you prefer to, feel free to attach your image to an email to: sales@lovecustomart.com. If you only have a hard copy there are a few options:
you can take your hard copy to a shop to be scanned and put onto disc or USB drive then you will be able to get it over to us; or if you have a friend or relative that could scan it for you and save you the trip to the shop.

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Free image consultation and photo editing

What image is suitable for a quality painting from photo?

We can work with almost any photo as long the details of subjects (people or pets) are visible enough to see the defining details to allow the artist to produce a quality custom painting. Please email us the photos you have in mind before you submit your order and our customer service team will be able to provide a free image consultation service and advise you if the photos resolution is high enough to paint your photo.

Can you change things in my photos?

Yes, we have very talented photo editors that can change your photo according to your requirements. Just to mention a few things that are possible:

- removing or adding of objects, people or pets
- merging several photos into one
- changing colors of clothing, hair, objects etc.
- changing the background
- adding text to the image

The photo editing service is included in the price (unless your requirements are extensive and will require more time than usual - should your requests take longer we will advise before hand and what extra costs would be charged). 

How many modifications can be done to my edited photo?

On average we will have your photo the way you imagine it to be right away, you may ask for unlimited changes to the photo but you should combine as many requests as possible when contacting us. Our photo department will do their best to have the photo changed according to your wishes. Should we think that the editing process is not getting anywhere we will suggest to use an alternative photo instead.

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Turnaround Time

Custom Art Portraits

How long is the turnaround time?

The turnaround time depends on 2 factors:
- Size
- Difficulty

Size:

For standard custom portrait paintings our turnaround time is 20 days and 11 for priority.

Difficulty:

More difficult pieces may take longer, but you will be made aware of the time scale once we have reviewed your photo.

In this process of course the time will vary depending on the amount of modifications in the Photo to painting editing process and the painting.

For reproductions this is all dependent on the difficulty and size of the particular canvas art piece.

Standard service
Express service
Painting from photo

21 days

14 days

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Shipping

Is the delivery of my portrait painting order insured?
Yes! We use FEDEX, DHL, UPS or TNT which all orders are fully insured when your paintings are in transit.

To which countries do you ship free of charge?

Austria Italy Spain
Belgium Luxembourg Sweden
Czech Republic Malta Lichtenstein
Denmark Monaco New Zealand
Finland Netherlands Norway
France Netherlands Antilles Switzerland
Germany Poland Turkey
Greece Portugal United Kingdom
Ireland Slovakia United States

Please contact us for shipping cost's to countries that are not shown above.

I want to order multiple paintings will I have to pay additional shipping charges?
Yes, additional shipping charges will be levied on the extra weight being shipped. Contact us for a quote.

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Payments

What are the available payment methods?
We work with PayPal and Stripe. PayPal is one of the world's best known online payment handlers and you can be sure your payment information is safe. A SSL certificate is in place for both PayPal and Stripe so that no one can view the details while you type them. You will be brought back to our website after completing a payment. See our payment methods page for more information on each option.

Are my payments secured?
All payments made to us are protected by a safe server site through an encrypted algorithm allocated to your specific payment through our payment gateways: Stripe and PayPal. So rest assured all payments with us are 100% private and confidential and never accessible by any third party at any time.

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Frames

Can you frame my photograph to painting?
We have a selection of the most popular standard and premium frames: View frames. We have a much wider selection of frames in our warehouse to choose from. If you have specific requirements use the comment box during the order to ask if your frame is possible or alternatively speak to one of our representatives on either our on-line chat or by calling direct on the numbers at the top of the home page or on the contact us page.

What does "gallery wrap" mean?
A gallery wrap is a finished, ready-to-hang canvas portrait painting with no visible frame. The custom painting is visible on the sides of the gallery wrap. Click on the link above to view frames and an example of a gallery wrapped oil painting from photo.

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