100% Quality guarantee
Photo to Painting Guarantee:
Because of our procedure from photo editing to paint we are confident you will be happy with the results. You can request unlimited changes until you are satisfied during the photo editing and alterations to your portrait.
On completion of your portrait/painting you will be sent a proof of your oil painting on canvas. Should you wish to make any alterations/modifications, no matter how slight, your artist will be happy to do so. We want you to be delighted with your painting. If, on the rare occasion an error has been made by Love Custom Art, Love Custom Art will redo the oil painting at our expense. If, for whatever reason you are unhappy with the painting and would like changes made, you must inform Love Custom Art immediately. If after all else fails and you are still not satisfied with the finished artwork a refund will be initiated minus our labour costs - as you must appreciate one of our artists would have spent 7-12 day's painting, sometimes longer for very large portraits so it is only fair that the artist will still be remunerated for all their time and effort of which the costs vary depending on medium and size chosen. This applies for all products in this category: Photo to Painting products.
Should your painting be delivered damaged we will initiate a repaint immediately and re-deliver free of charge or if the frame has been damaged in transit we will send out a new frame straight away at no additional cost to you. You need to notify us within 10 days after receiving your order for this to apply.